Question 1

How long does shipping take?

Accepted Answer

Standard shipping takes 3-5 business days. We also offer expedited shipping (2-3 days) and overnight options at checkout. Orders placed before 2 PM EST typically ship the same day.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping on all orders over $75. Subscription orders always ship free regardless of order value.

Question 3

Do you ship to my state?

Accepted Answer

We ship to most US states. Some products have shipping restrictions in certain states, counties, or cities. See our Legality page for details.

Question 4

Can I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account.

Question 5

What if my package is lost or damaged?

Accepted Answer

Contact us immediately if your package arrives damaged or doesn't arrive. We'll work with the carrier to resolve the issue and will reship or refund as needed. We stand behind every order.

Question 6

Are your products lab tested?

Accepted Answer

Yes, every batch is third-party lab tested for purity, potency, heavy metals, pathogens, and contaminants. We publish our lab results on our Lab Results page for full transparency.

Question 7

Where do your products come from?

Accepted Answer

We source our botanicals directly from trusted farmers in their native regions - kratom from Indonesia, kava from the Pacific Islands, and kanna from South Africa. We've built long-term relationships with our suppliers to ensure consistent quality and ethical sourcing.

Question 8

How fresh are your products?

Accepted Answer

We maintain small batch inventory to ensure freshness. Most of our products are less than 3 months from harvest when you receive them. We rotate stock regularly and never sell old product.

Question 9

What's in your capsules?

Accepted Answer

Our capsules contain only pure botanical powder in vegetable-based capsules. No fillers, no additives, no binders. See individual product pages for specific dosage details.

Question 10

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, Discover), debit cards, and ACH bank transfers. Due to payment processor restrictions, we cannot accept PayPal or cryptocurrency at this time.

Question 11

Is my payment information secure?

Accepted Answer

Absolutely. We use industry-standard SSL encryption and never store your full credit card information. All transactions are processed through secure, PCI-compliant payment processors.

Question 12

What is your return policy?

Accepted Answer

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us within 30 days for a refund or exchange. Unopened products can be returned for a full refund. Opened products may be exchanged.

Question 13

How do I request a refund?

Accepted Answer

Contact our support team via email or the contact form. Include your order number and reason for the return. We'll respond within 24 hours with return instructions if applicable.

Question 14

How does the rewards program work?

Accepted Answer

Every order counts toward our 1-in-6 free order program. After your 5th order, your 6th order qualifies you to play our game with a 1-in-6 chance to win store credit equal to your order value. Plus, earn $10 for every friend you refer.

Question 15

How do subscriptions work?

Accepted Answer

Subscribe to your favorite products and save 15% on every order with free shipping. Choose delivery every 2, 4, or 6 weeks. You can skip, pause, or cancel anytime from your account dashboard.

Question 16

How do I refer a friend?

Accepted Answer

Log into your account to get your unique referral link. When a friend makes their first purchase using your link, you both get $10 off. There's no limit to how many friends you can refer.

Question 17

I forgot my password. How do I reset it?

Accepted Answer

Click 'Forgot Password' on the login page and enter your email. You'll receive a password reset link within minutes. Check your spam folder if you don't see it.

Frequently asked questions

Orders & Shipping

Products & Quality

Payments & Returns

Account & Rewards

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